Friday, March 14, 2014

Customer Feedback Winter 2014

In a previous post I wrote about what makes a good travel agent.  I am blessed to have a loyal following of clients. Here is some of the feedback I received in January and February of 2014.

"I have been booking trips with Tom since 1998.  He is always very helpful in identifying options and has excellent information to help with making decisions." - Chris, Toronto, ON

"You should do whatever it takes to keep Tom in your employ." - Allan, Waverley, NS


"I did 17 long journeys with other operators..... and never did I receive such good service from the sales person.  No service matched the service you gave me.  From now on, you will be my first contact. " - Dominique, Toronto, ON

""You are just great, Tom!!!   I will be going over all you sent……….and looking at your suggested books.  Hope we can work with you again in the future!"  - Anonymous from feedback survey

"I just completely adore your fantastic customer service! thank you so much!" - Bryan - Toronto, ON


Tom is outstanding and ensures we have the best possible experience. We have worked with him to book a number of trips, and I have referred friends and colleagues who have been equally pleased.  Judy & Jocelyn, Toronto, ON

"I haven't done many group trips, so I didn't know what to expect from the agent. I was very pleased with the service I got from Tom. He's an experienced traveller, so he understood the questions I asked and addressed them to my satisfaction. Also, because he's a traveller, he was enthusiastic about the trip I'm taking." - Ron, Bracebridge, ON


It was a joy to work with a skilled, knowledgeable and responsive travel professional like Tom who provides not just the standard services but also tailored the add-on services to the individual customer's needs (e.g. reading recommendations, packing list etc.) - Celia, Toronto, ON

Tom answered my questions before I knew I had them as questions. Before I had the benefit of connecting with Tom, I had booked a trip with another company. When Tom learned I was on the other trip, he sent me tips and resources that he thought would be helpful to me.  Something the tour provider I booked with, didn't do. He clearly loves travel, and he w ants others to have the travel experiences that will make them love travel as well. - Barry, Calgary, AB

"Tom is great and very helpful.  I will always make my travel arrangements with him." - Sarala, Montreal, PQ

"Your service was excellent. Thank you. I will continue to recommend you your travel agency."
- Anonymous from feedback survey

"He is the best" - Ghislain, Orleans, ON


"Tom was great as a travel agent, very helpful and understanding.  His advice has been excellent." - Kim, Hamilton, ON

"Tom has always been a great help in planning many of our trips, and his help is much appreciated." - Michael, St Basile le Grand PQ


Tom on one of his recent trips in Italy.